Support email

useborrowly@gmail.com

Typical response time: within 1–2 business days.

How Borrowly works

Snap a photo, optionally let AI suggest the details, choose a borrower from Contacts, and open a prefilled message in Apple Messages. The text goes out only when you tap Send. The other person doesn’t need Borrowly for you to keep the record. The Loans tab has search and reminders you set. Item loans can be marked returned, edited, or deleted. A money loan saved to your account keeps its balance: you record payments and reminders there, and it is not deleted from that screen. Typing a borrower’s phone number directly, and improved phone verification, are coming next.

FAQ

Is Borrowly a lending service?

No. Borrowly does not lend money, provide financing, or transfer funds. It’s a personal tracking app that helps you keep track of items and money you lend to people you know.

Does the borrower need Borrowly?

No. You can keep your own record without the other person installing Borrowly or creating an account. If you want to tell them, Borrowly opens a draft in Apple Messages for you to review and send. It never sends the message for you.

Why not just use Notes or Reminders?

Notes and Reminders can hold a manual note. Borrowly is built for lending, so who has it, the item or photo, any amount or balance, partial payments, returned or paid status, reminders, and history stay together in one record.

Does Borrowly send SMS automatically?

No. Borrowly opens Apple Messages with a draft. You choose when to tap Send.

Can I turn off AI recognition?

Yes. Open Settings in the app and disable AI recognition anytime.

Where is my data stored?

On your device and in Supabase, which stores your account, loans, and photos. If AI recognition is on, OpenAI suggests item details. Phone-verification texts are sent by Twilio. We don’t sell personal data. See the Privacy Policy for details.

How do I mark an item returned?

Open the item loan in Loans, then tap Mark Returned. From that screen you can also edit or delete the item loan. A saved money loan is different: you record payments and reminders, and it is not deleted from its screen.

Can Borrowly track money loans?

Yes. Create a money loan from New Loan, track the remaining balance, and log partial repayments. Once that loan is saved to your account, the screen does not offer delete; you record payments and reminders instead.

Where does AI recognition run?

On Borrowly’s servers. When it is on, a compressed photo is sent through a Supabase Edge Function and analyzed by OpenAI. It does not run on your computer. You can turn it off in Settings.

Camera or Contacts permission is off

Go to iOS Settings → Borrowly and enable Camera or Contacts, then return to the app.

Report a bug

Email useborrowly@gmail.com with “Bug Report” in the subject. Include your iPhone model, iOS version, and what you were doing when it happened.